Legal
Privacy Policy
Your vault is a private space. This policy sets out exactly what we hold, why we hold it, and how to take it back.
Effective 14 August 2026
Life Vault OS provides software, planning tools and AI-assisted guidance.
Life Vault OS does not provide legal, financial, tax, investment or medical advice.
01
Who we are
Life Vault OS™ is a private decision operating system. It provides software, planning tools and AI-assisted guidance so members can understand what matters most, prepare for change and record the decisions that shape a life.
This policy explains what information we hold, why we hold it, how long we keep it and how you can take it back. It applies to the Life Vault OS website, application and transactional email.
02
Information you give us
Your vault only contains what you choose to put in it. You control the depth of every entry, and you can leave any field empty.
- Account details: email address and display name.
- Orientation answers: life stage, dependants, business and property signals from onboarding.
- North Star Framework™ content: values, priorities, decision principles and your North Star statement.
- Life Compass™ content: area assessments, scores, checklists and notes.
- What If Framework™ content: scenario notes, checklists and custom scenarios you create.
- Decision Journal™ content: questions, options, reasoning, outcomes and lessons.
- Reviews™ content: review answers, focus statements and recommended actions.
- Life Vault™ content: records you add and documents you upload to secure storage.
- AI-assisted guidance: the prompts you submit and the guidance returned, stored so you can revisit a session.
03
Information we collect automatically
We keep operational telemetry deliberately thin. Product analytics receive structural metadata only — counts, categories, enum-like labels, booleans, identifiers and durations.
We never send your journal narrative, AI prompts, AI responses, vault document contents, file names or personal notes to any analytics service. Session replay masks all inputs, text areas and marked text at capture, so recordings show flow rather than words.
- Device and browser information, approximate region and referring page.
- Page views and feature events such as a completed review or an added vault record.
- Security and delivery logs, including transactional email delivery status.
04
Why we process your information
We process your information to run the service you asked for, to keep it secure, and to improve it. We do not sell your information, and we do not use it for third-party advertising.
- To provide the vault, generate your Life Vault Score™ and surface recommended actions (performance of our contract with you).
- To send account, review reminder and payment email (contract and legitimate interests).
- To produce AI-assisted guidance you explicitly request (contract).
- To secure accounts, detect abuse and maintain audit trails (legitimate interests and legal obligation).
- To understand which features help members prepare, using non-sensitive metadata (legitimate interests).
05
AI-assisted guidance
When you request guidance, the content of that request is sent to our AI provider solely to generate a response, and the resulting session is stored in your vault. Your material is not used by us to train public models.
AI-assisted guidance is informational. It is not legal, financial, tax, investment or medical advice, and it does not create a professional relationship. See the AI Disclaimer and the No Advice Disclaimer.
06
Processors we rely on
We use a small number of carefully chosen providers, each bound by contract to process information only on our instructions.
- Cloud database, authentication and encrypted file storage for your vault.
- An AI provider for guidance you request.
- An email provider for transactional email sent from our verified sender domain.
- A payment provider for membership and module payments; card details are handled by them and never reach our systems.
- A privacy-configured product analytics provider receiving structural metadata only.
07
Security
Access to vault content is enforced at the database row level: every record is bound to your account identifier, and no member can read another member's rows. Uploaded documents live in a private bucket scoped to your account.
Traffic is encrypted in transit, credentials are hashed by our authentication provider, and administrative access is limited to what is required to operate the service. No system is perfect; if a breach affects you, we will notify you and any relevant regulator without undue delay.
08
How long we keep information
We keep vault content for as long as your account is open, because continuity is the point of the product. Delete an item and it is removed from your vault; close your account and we delete or irreversibly anonymise your content within 30 days, other than records we must retain for tax, accounting or legal purposes.
Email delivery logs and security logs are retained for up to 24 months.
09
Your rights
Depending on where you live, you may have the rights below. Write to us and we will respond within one month.
- Access a copy of the information we hold about you.
- Correct information that is inaccurate or incomplete.
- Delete your account and its content.
- Export your content in a portable format.
- Object to or restrict processing based on legitimate interests.
- Withdraw consent for optional analytics at any time.
- Complain to your local data protection authority.
10
International transfers, children and changes
Our providers may process information outside your country. Where they do, transfers are covered by appropriate safeguards such as standard contractual clauses.
Life Vault OS is not intended for anyone under 18, and we do not knowingly collect information from children.
We may update this policy as the product develops. Material changes are announced by email or in-app before they take effect. Questions: privacy@lifevaultos.com.
Contact
Questions about this document: privacy@lifevaultos.com. Everything else: support@lifevaultos.com.